Refund Policy

Our product is a digital report that is generated and delivered immediately after purchase. Because you receive the product right away, we can’t offer refunds for simple change-of-mind — but we do stand behind the report in the cases below.

Full refund — no questions asked

• Your report wasn’t delivered. If payment succeeded but your report was never generated or the report link never arrived (and we can’t fix it promptly), you get a full refund.
• You were charged twice. If a duplicate charge appears on your payment method for the same order, the duplicate is refunded in full automatically once we confirm it.

Quality issues — within 14 days

If you believe your report is materially defective — for example, it analyzed the wrong business, arrived empty or corrupted, or clearly doesn’t match what was advertised — contact us within 14 days of purchase. We’ll review it honestly. If the problem is real, we’ll either regenerate a correct report or issue a refund, at our reasonable discretion.

One thing refunds don’t cover: the score itself. AI visibility results are a snapshot of model responses at evaluation time (as explained in our Terms of Service). Disagreeing with the findings, or not liking a low score, isn’t a defect — it’s the product telling you something useful.

How refunds are processed

All refunds are handled through Paddle, our payment processor and Merchant of Record, and are returned to your original payment method. We never touch your card details. Once a refund is approved, it typically takes 5–10 business days to appear on your statement, depending on your bank or card issuer.

How to request a refund

Email us with your order number (from your Paddle receipt) and a one-line description of the problem. We aim to respond within 2 business days, and we’d rather fix things than argue about them.